How TenderCare Works
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How TenderCare works.
From your first call to the first visit, here’s what to expect, and how a nurse registry is different from an agency or hiring on your own.
Straightforward pricing, no enrollment or placement fees.
From first call to first visit.
Most families go from a first conversation to a confirmed schedule in a few simple steps.
01
Tell us what’s happening.
Call (407) 599-1900 or send an inquiry online. We’ll ask what’s getting harder at home, when help is needed and where your loved one lives.
02
Have a free consultation.
We talk through needs, routines, home and personality, at your loved one’s home, by video or by phone. There’s no obligation.
03
Complete enrollment.
We send a client intake packet by email. Once it’s signed and returned, we can start scheduling.
04
We match a caregiver.
A CNA or HHA for hands-on personal care, or a companion for company and help around the house, chosen for fit as well as skill.
05
Visits are confirmed.
Each visit is confirmed once a qualified caregiver accepts it, so you always know exactly what’s booked.
06
Care begins, and adjusts.
Add hours, reduce them or pause care as needs change, within the terms of your service agreement.
What a nurse registry is.
TenderCare is licensed by Florida’s Agency for Health Care Administration as a nurse registry, license #3014096. A nurse registry refers qualified, independent caregivers to families.
Independent caregivers
Caregivers referred by TenderCare work as independent contractors, not as TenderCare employees.
Screened and verified
Every caregiver completes a Florida Level 2 background screening, and we verify licenses and certifications before a first referral.
Matched to your needs
We refer CNAs, HHAs and companions, matched to the help needed, your schedule and your loved one’s personality.
Three ways to arrange care.
Families usually weigh the same three options. Here’s how they differ.
Through a nurse registry
- Caregivers screened and credentials verified
- Independent caregivers, matched to you
- Scheduling and billing handled for you
- Help finding cover when needs change
Through a home care agency
- Caregivers are agency employees
- The agency directs and supervises the work
- Often minimum shift lengths
- Rates include employer costs
Hiring privately
- You find and vet the caregiver yourself
- You handle background checks
- You arrange backup if they’re sick
- You manage pay and any tax obligations
Not sure which fits? Call (407) 599-1900 and we’ll talk it through honestly, even if a registry isn’t the right fit.
After care begins.
Your client portal
See the schedule, request changes and view invoices online, any time.
Simple weekly billing
Care is billed weekly. Pay by bank transfer (ACH) or credit or debit card.
One rate, any level of care
Your rate depends on visit length, not on the kind of care. See pricing.
Questions
How it works, plainly.
What is a nurse registry?
A nurse registry is licensed by the state to refer independent caregivers, such as CNAs, HHAs and companions, to clients. TenderCare is licensed by Florida’s Agency for Health Care Administration as a nurse registry, license #3014096.
Are caregivers TenderCare employees?
No. Caregivers referred by TenderCare are independent contractors. TenderCare screens them, verifies their credentials and refers them to families whose needs and schedules fit.
How are caregivers screened?
Every caregiver completes a Florida Level 2 background screening through the state’s Care Provider Background Screening Clearinghouse. We verify CNA and HHA credentials and required training before a first referral.
Is the consultation really free?
Yes. The consultation is free and there’s no obligation. It can happen at your loved one’s home, by video or by phone.
How do I pay?
Care is billed weekly through your client portal. You can pay by bank transfer (ACH) or credit or debit card. We accept private pay and long-term care insurance, and we don’t bill Medicare or Medicaid.
What areas do you serve?
Orange, Seminole, Osceola and Brevard counties. See the towns in our service area.
Getting started
The first step is a conversation.
Tell us what’s happening at home. We’ll explain your options and recommend a schedule.